Administrative Assistants are key players in any small business, company. organization or corporation. They maintain records, keep schedules, create inventories, manage files, create content and produce media for their organizations. An Administrative Assistant benefits from a deeper knowledge of Microsoft Office in the workplace as Microsoft Office is used throughout the world. This course is designed to train and prepare students for the Microsoft Office Specialist Certification exams. The Microsoft Office Specialist can be the bridge between traditional business values and the new business environment. The tools available allow an Administrative Assistant keep pace with businesses that require more speed, collaboration, targeted data analysis, and reliability than ever before. This course is designed to help Microsoft Office Specialist Certification candidates prepare for the certification exams in Word, Excel and PowerPoint.
Customer Service is critical to all jobs today, especially with the widespread use and reliance on Social Media. Knowing how to focus on customers correctly is critical to all business transactions – even transactions between co-workers. This course is customer-centric and is designed to help job candidates prepare for job searches, resumes, business correspondence, personal inventories and job interviews.
About the Profession: A Microsoft Office Specialist and Customer Service representative might be employed anywhere smaller inventory projects, non-profits, state, city, and county governments and small businesses are found where Microsoft Office is used. Microsoft Office and Customer Service prepares candidates for jobs as diverse as manufacturing, research, education, staffing, sales, as well as other fields of business.Today, Microsoft products are used everywhere and being a Certified Microsoft Office Specialist (MOS) can bridge many gaps. Microsoft products are used globally by multi-billion-dollar corporations, governments, and smaller organizations as a means of meeting their customers’ or constituents’ needs by both standardizing and reducing the basic tasks necessary to complete invoicing, inventory, creating, maintaining and managing documents and files, creating content for Social Media and business events, and by providing comprehensive business management in the most effective and efficient manner. Customer Service is critical to interfacing with customers in person, online and via Social Media. As a result, assisting in business management is a highly desirable and sought-after skill as intense global competition demands that new projects and business development be completed on time and within budget. The Administrative Assistant plays a prominent role in business development, and is a popular and sought-after career choice in all industries.
Course Information:
| Class Session Night: | 6:00pm – 9:00pm | Monday – Friday |
| 10 minute break: 7:00pm | ||
| Course Length: | 12 weeks |
Career Opportunities: Several careers that are geared towards Certified Microsoft Office Specialist (MOS) with Customer Service are: Administrative Assistant, Customer Relations Manager, Office Manager, Assistant Manager, Enterprise Solutions Specialist, Executive Administrative Assistant.
